What is our return policy when purchasing a book?

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Change of mind returns

If you wish to return an item because you have changed your mind about your purchase, Smudge will offer you an exchange voucher but you will not be refuneded:

  • You return the book to Smudge Head Office in Collingwood at your own cost. This can be dropped in or posted.
  • The book is in the same condition that you received it.

Damaged book returns

If the book is damaged when you receive it, Smudge will refund you if you send in a picture to smudge@smudgepub.com.au or if you send it back to our head office in Collingwood.

Christmas & Boxing Day Sale

All orders purchased after 19th December will be shipped out of the Smudge warehouse on 8th January and delivery will be during that week.

For more information on our returns policy, please contact us on:

(03) 9525 1112